Franchise Customer Service
At Kid's Community College we are extremely proud of the fact that 98.9% of our franchisees and 96% of the student families we serve are happy with the service we provide them each day. More importantly, we respect and appreciate the opportunity to serve. Deep down inside we all know how customers want to be treated...because we are all customers ourselves. We define our customers as our franchisees, the student families they serve and the associates that work at each campus and the communities in which they serve.
Our outstanding customer culture is by design - we work out what it takes to make our customers happy, implement systems, procedures and policies to help us achieve a high level of happiness, show the entire KCC team how it is to their advantage to follow the system and continually monitor, measure and refine our performance as we evolve to higher and higher levels of customer loyalty and satisfaction. We innately understand how creating a culture of treating customers, exceptionally well can be a very effective way to grow our business, create new markets and dominate our industry.
Our customer culture embodies these primary attributes:
- Vision - A clear picture of the desired customer experience
- Values - The code of conduct that will not be compromised
- Goals - The specific customer service results that our organization desires to achieve
- Relevance - The desire and determination level among all people in our system to achieve our goals
- Feedback - The results that tells us our relative success in achieving our goals
- Actions - The specific actions we take to achieve our goals
Our desire is to build an organizational culture that continually evolves to deliver greater and greater value to our customers over time and every time, which leads to greater sustained personal and financial outcomes over time, every time.
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